If in the unfortunate event your item arrives to you and is the incorrect size - Please follow the below steps
A return request must be initiated to customer service via email firstname.lastname@example.org within 7 days of your order tracking being marked as DELIVERED with the mail carrier - no exceptions.
After we receive your return enquiry email you will be replied to on how to proceed with your return.
Return your item in a brand new condition in the same packaging we shipped to you within 7 days of its arrival and we will refund or exchange your order if it is not a clearance or final sale item.
Your order may not be eligible for return or exchange if the product
- Has visible wear or damage.
- Is not in the original package
- Is not a sale item or item purchased with discount code
- Is not earrings
Important Note: Returns can take several weeks to process as your item(s) must be shipped back to our warehouse to be inspected and approved. Please be patient as your refund will not be processed until it is inspected and approved at our studio.
Once the return is received and inspected, customer service will email to notify you if your return has been accepted or not. Items that are returned with signs of wear will not be accepted and immediately returned at the expense of the customer.
All return approvals remain at the discretion of Desert Drifter
Shipping charges are payable by the customer. Proof of lodgement and tracking number is required to ensure your return meets the above conditions and will be accepted.
Any return or exchange request reported outside of the 7 days from marked 'delivered' are void and Desert Drifter is unable to assist further.
Any item purchased on sale or with the use of a discount code are strictly non refundable, non returnable - all sale and discounted items are final and void of any conditions listed above
For hygienic reasons earrings are void of this return policy
A handling fee of $10.00 AUD will be applied to all returns for refund. These charges do not apply to exchanges.
To assist you in making the correct purchase - We will happily send additional you require prior to purchasing - please reach out to customer service via email email@example.com